Select Your Destination

< Feature Stories >

A week of Home Page Network feature highlights!

Joseph R. Every Scholarship

Late Liberty Rally Comes Up Short

The Eaton Calendar

Cast your vote for ‘Savers’ Choice’ social media contest by Feb. 20

It's ain't the hard-knock life for these young actors & actresses!

Brown commits to St Francis

How can we support our pets in their final moments?

Come to this wedding preparation one-stop shop!

C&N Makes Annual Holiday Donations

Lauren, Jill & Olivia are back with college tips!

Matt West presents the best places to spot bald eagles!

Highlights from Movin' Together's first event, "Getting Well In Wellsboro"

Winter Outing Series - UPDATE

What to Do If Your Email Account Has Been Compromised


Dr. Mayo – The Keys to Communicate

Improve your relationships with better communication


by Dr Nicolle Mayo - February 2, 2018

Communication is a necessity. It’s how we connect with others, share information, learn, educate, show affection. The majority of our communication is nonverbal, but this does not minimize the significance of verbal communication. When we talk with others, what we say, how we say it, and even how we listen, are integral to connecting with others. Thus, we need to be intentional about doing it well.

Sometimes when we communicate, we forget that we actually need to put effort into listening to the other person. Many of us can get caught up in trying to think of the next thing we want to say, instead of really listening to the content, or underlying message of others. Sometimes this is our way of relating, other times it’s because we are uncomfortable with silent space, we aren’t interested in the conversation, or other things distract us. To be fully engaged, we need to set aside distractions (like our phones), and provide some sort of feedback. This feedback can be in the form of a reflection like, “Wow, sounds like you really had an awful day,” or “You worked really hard this week.” These statements can often be really validating. Now, don’t reflect everything a person says. Pick the important highlights of their message. This helps a lot with communicating more effectively, and lets the person know that you are trying to understand them. If you cannot separate other distractions during the time another person is trying to communicate with you, tell them. You can save a lot of time and repeating with your honesty.

Honesty is another important asset of communication. Sometimes we forego honesty because we fear rejection, hurt, or conflict. Honesty can be respectful, kind, and nurturing. If it is communicated in a caring manner, starting with a kind appreciation, you will have better results and a deeper conversation with the person. It takes risk. Relationships require risk, and risk can be used to grow relationships. That should be your aim.

Be specific. When talking to a person, ask them specific questions if you want specific answers. Sometimes we take for granted the typical phrase, “how are you?” especially when we respond with the automatic default answer, “good”. This tells us nothing in the relationship, except that maybe we don’t feel like thinking about how we really are, or have not had a real chance to process this before being asked. Dive into the specifics of someone’s day by asking about situations, events, circumstances that happened. Open-ended questions are a great way to gather more information, too.

Lastly, using the term “we” can be a great way to offset any perceived blame, or defensiveness in relationships. Many of us get stuck in the “me” or “you” mentality, which inadvertently implies selfishness, or blame. “We”, on the other hand, conveys unity, teamwork, partnership, and mutual responsibility. This is great terminology to use in deeper friendships or relationships, but could also be applied to some other work, or team related activities. You may get some interesting looks at first, but if you continue to use this, you may find that other people do, too.

There are plenty of other communication strategies to practice, but some of these basic ones operate as important cornerstones for the rest. Start small, and when you overcome some of the nuances in your communication, like not really listening, asking vague questions, or avoiding honesty, you might be surprised how much your communication strategies positively improve. It only takes one small step to start.


Idea/Concept: Dr Nicolle Mayo

Videography: Kaitlyn Callahan

Video Editing: Kaitlyn Callahan

Writing: Dr Nicolle Mayo

Anchor: Dr Nicolle Mayo


Produced by Vogt Media

Funded by UPMC Susquehanna

< Current Stories >


See More Current Stories


A week of Home Page Network feature highlights!

February 23, 2019


Central Columbia ends Mansfield's season with 69-53 win

February 22, 2019


Wellsboro rolls past Hughesville 58-27 in opening round of Districts

February 22, 2019


Local creatives featured in Pop's Culture Shoppe

February 21, 2019


High School seniors, this scholarship may be of interest

February 20, 2019


Mounties fall to Sullivan County 59-58 in D4 playoff opening round

February 20, 2019


Asa's story inspires a family to change lives, one child at a time!

February 20, 2019


February and March events that are coming up in our region

February 19, 2019


Highlights from Wellsboro's winter wonderland adventure!

February 19, 2019


Students preview block coding in robotics exercises

February 19, 2019


Lady Hornets, Tigers claim NTL Showdown titles

February 18, 2019


A week of Home Page Network feature highlights!

February 16, 2019


Cast your vote for ‘Savers’ Choice’ social media contest by Feb. 20

February 14, 2019


Wellsboro takes wins in NTL Showdown semi-finals

February 14, 2019


On Valentine's Day Dr. Domarew Shares About Heart Health

February 14, 2019


What do you do when faced with these words?

February 13, 2019


Reports presented, motions approved, concerned citizen heard

February 12, 2019


Spend your special day at the historic Penn Wells Hotel!

February 11, 2018


Tigers score 80-67 NTL Large School victory over Wildcats

February 11, 2019


North Penn-Liberty falls to 1-19 wtih two games left in season

February 11, 2019


A week of Home Page Network feature highlights!

February 9, 2018


Citizens & Northern Employees Raise Over $65,000 for Local Public Libraries

February 8, 2019


It's ain't the hard-knock life for these young actors & actresses!

February 7, 2019


Hornets' all-time sack leader signs D1 National Letter of Intent

February 6, 2019


Big first quarter leads Liberty to NTL Small School win

February 6, 2019


Wellsboro wins 17th straight game, 69-48

February 6, 2019


Stay safe - tips for preparing for utility outages!

February 5, 2019


Hornets claim 2nd straight Berguson Trophy game

February 4, 2019


A week of Home Page Network feature highlights!

January 2, 2018


How can we support our pets in their final moments?

February 1, 2019


Load More Stories